Frequently Asked Questions

Everything you need to know about shopping with MoonArt

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

MoonArt accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products sustainably sourced?

Yes, at MoonArt, we prioritize quality and ethics. We work closely with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.